FAQs

Please ensure that you enter your details including email, shipping address and any other contact details correctly at checkout.

Double check before confirming your purchase. Emily will do her best to locate lost items but cannot guarantee that your item will arrive to you if you’ve entered the incorrect shipping details. If you have entered the wrong details, get in touch here as soon as possible.

When will my order be shipped?

Post office drops typically occur on Tuesday and Thursday each week. Please use this as a guide only as external circumstances can alter this schedule occasionally.

Domestic shipping

Shipping is available Australia wide through Australia Post. Emily packs and ships all items herself from Geelong, Victoria, Australia. Shipping costs are determined by weight and calculated at checkout.

Once in the hands of Aus Post the transit times will vary depending on your location and cannot be controlled by Emily.

International shipping

All shipping costs are determined by weight and calculated in AUD$.

You can select your country/region at checkout.

Emily is not responsible for import taxes or tariffs incurred and must be covered by you.

Tracking will be sent to the email you enter at checkout.

My order hasn’t arrived yet, what do I do?

A tracking number is provided for all orders and sent by email once it has been dropped off at the post office. Keep an eye on your emails and check your junk or spam folders. If you haven’t received a tracking number within a week please get in touch here.

Packaging

Emily always opts for the right size for your order and packages each piece with the most care to ensure it arrives safely to you. She is currently using a mixture of new and recycled packaging materials so your order could arrive in a recycled box or contain recycled bubble wrap and biodegradable packing peanuts. Emily encourages you to reuse the packaging materials where possible or dispose of them responsibly.

Water can be added to break down biodegradable packing peanuts, or put them in your compost or general waste bin.

Disclaimer

Emily does her best to ensure efficient process and dispatch times however, once your order is in the hands of the postal service it is out of her control. Emily is not responsible for any extra fees, loss of item due to incorrect address or delays.

My order has arrived damaged. What do I do?

If your piece arrives to you broken and the packaging has clearly been damaged in transit, please get in touch within 24hours of receiving your package.

Sometimes these things happen. Emily does everything within her power to ensure each piece is wrapped securely so that it arrives to you safely.

I accidentally broke my piece! Can I fix it?

Depending on the break and the item in question it may be possible to repair using a glue strong enough for ceramics.

Please note: it is not recommended to repair drinkware/dinnerware or anything intended to be used for food with glue.

I changed my mind and don’t want this piece anymore. Can I get a refund?

Emily does not offer refunds for change of mind so please choose carefully.

What currency do you use?

All items, lessons and workshops are listed in Australian Dollar (AUD)

Where can I buy one of your pieces in person?

Check out my Stockist page and stay up to date with events like markets and exhibitions through my mailing list. Sign up at the bottom of this page.

When will you be releasing your next collection?

The best place to keep up to date with work releases, exhibitions and events is to sign up to my mailing list. You will be notified before the general public and be granted early access. You can sign up at the bottom of this page.

Do you work with stylists?

Yes! Pieces can be rented out for your photoshoot or project. Please get in touch with your project dates and for more details.

Do you do brand collaborations?

Emily is always open to brand collaborations! Lets chat.

Are you available for commissions and custom pieces?

Commissions open twice a year.

2026 spaces for the first half of the year open February 16 and close March 9.

Spaces are limited so get in touch if you are after something specific.

For more information visit the commissions page

If you miss the first round there will be another opportunity to commission a piece in the second half of 2026. To stay up to date, join the mailing list at the bottom of this page.